FOR IMMEDIATE RELEASE

Contact: Mark Garrett
Director of Sales
info@mondyn.com
210-477-5400
Monitor Dynamics

Bringing Quality Support to Our Partners and Customers

Modern, Efficient, and Reliable: Monitor Dynamics Unveils New Support Policy

Pearsall, Texas – July 10, 2024 – MDI Security Systems, a leading provider of security solutions, is thrilled to announce the launch of our new and improved support system. This development will significantly enhance how our partners and end users receive support, making it more accessible, efficient, and secure.

About the Announcement: Monitor Dynamics is proud to introduce a streamlined support system designed to provide quick and effective assistance to our partners and customers. By simply logging into our website, users can now submit a ticket that will be immediately routed to our experienced support team for prompt evaluation. Additionally, partners and end users can email support@mondyn.com to automatically generate a support ticket. For those who prefer direct communication, calling 210-477-5400 and pressing 1 will connect them to our support team for immediate assistance and ticket generation. Furthermore, we have developed a secure customer portal for our partners and end users to log in and securely transfer and access documents and files related to their needs.

Key Features and Benefits:

• Online Ticket Submission: Partners and end users can now submit tickets online via www.mondyn.com.
• Email Support: Emailing support@mondyn.com will automatically generate a support ticket.
• Phone Support: Call 210-477-5400 and press 1 to speak directly with our support team.
• Customer Portal: A secure portal for partners and end users to safely transfer and access documents and files.

"We are extremely proud of the opportunity given to us by our partners and end users," said Chris Wofford, President of Monitor Dynamics. "We are committed to bringing modern, innovative solutions to our customers' doorsteps. This new support system is just the first step in that direction."

About Monitor Dynamics: Since 1979, MDI has been a global leader in advanced physical security solutions, specializing in access control, intrusion detection, FICAM, secure elements, encryption, and FIPS credentialing. Our dedication to innovation drives the creation of state-of-the-art products, systems, custom tools, and services designed to meet the complex needs of the most demanding organizations. By continuously adopting the latest security protocols, we ensure unmatched protection. MDI provides bespoke solutions tailored to the specific security needs of businesses, from small and medium enterprises to large multinational corporations, with unparalleled expertise and commitment.

Stay Tuned for More Updates: We have more exciting updates coming soon! We encourage everyone to visit www.mondyn.com regularly to stay informed about the new tools and mechanisms we are implementing.

If you have any questions, please call 210-477-5400 or email info@mondyn.com.

For more information about Monitor Dynamics and our latest offerings, visit www.mondyn.com.